If you create a complaint (ticket) and provide your email information, you will receive an email to activate your account. You will also receive an email with a link to the ticket. If you would like to view your ticket in the FreshDesk system, you must activate your account before you can view ticket details. This is not required to submit or to correspond about your ticket. If you do not create an account, you can simply use the ticket email to correspond with an agent.
Activating Your Account
After submitting your complaint, you will receive two emails.
- An email to confirm your ticket (the subject is "Ticket received - [Ticket number]"
- An email to activate your user account (the subject contains "user activation") Note that you will only receive this email if you do not already have a FreshDesk account.
Below is a sample of the user activation email.
Click the link in the user activation email and enter a password as shown below, then click Activate and Log In.
If you clicked the link to the ticket BEFORE activating your account, it will prompt you for a password even though you have not yet created one. Go back to your email inbox and look for the user activation email.
If you are not able to locate the user activation email, and instead click Sign Up, then enter your email address, it will say your email address is already taken.
If this happens, click Forgot your password? to create a password. You will then be able to log in and view your complaint (ticket).
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